Overview
This Privacy Policy explains how The Shadow processes information connected to the public website, invitation flows, private session access, live hosted gameplay, organizer tooling, support requests, and legal compliance.
Because The Shadow is commonly used in organizer-run events, some information may be provided directly by you and some may be supplied by an authorized host, planner, venue, or event partner.
The exact information we process can vary depending on whether you are browsing the site, joining a live session, organizing an event, or contacting us with a request.
Information we collect
We may process the following categories of information when they are relevant to the experience or support request:
Information you or an organizer provides
- Names, codenames, profile images, team assignments, seating references, or similar player identifiers used to run a session
- Contact details you choose to send through legal, support, or booking channels
- Event details, guest lists, accessibility notes, or operational instructions supplied by an organizer
Session and support activity
- Records showing when a session link was opened, joined, resumed, or completed
- Gameplay or interaction state needed to keep the experience synchronized across players and shared screens
- Messages, attachments, or follow-up details connected to customer support, privacy, or event planning
Technical and localization data
- Browser type, device class, operating system, timestamps, and similar diagnostic data
- Preferred language, locale choice, and related routing information
- Security and reliability signals used to troubleshoot issues, prevent abuse, and improve delivery
How and why we use information
We use information only where it serves a legitimate operational purpose connected to The Shadow and the event experience.
- Create, configure, and operate private sessions
- Connect the correct guest to the correct role, language, and session state
- Coordinate organizer, host, and participant support
- Monitor reliability, investigate misuse, and protect service security
- Improve usability, localization, and performance
- Respond to legal obligations, disputes, and privacy requests
Retention and security
We retain information only for as long as reasonably necessary for event operations, support follow-up, security review, recordkeeping, and legal compliance.
Retention periods may differ depending on the type of request, whether an organizer needs post-event support, and whether logs must be preserved for security or dispute handling.
- Limit access to information based on role and operational need
- Use technical and organizational measures designed to protect systems and data
- Review incidents, suspicious activity, and support history so we can improve safeguards
Your rights and contact
Depending on your location and the way your information was collected, you may have rights to access, correct, delete, object to, restrict, or request a copy of certain personal information.
If an organizer supplied your information for an event, we may direct parts of your request to that organizer where they control the relevant source data.
- Ask what personal information we hold about you
- Request correction of inaccurate or outdated details
- Request deletion where applicable
- Object to or restrict certain processing where local law allows
- Contact us about privacy concerns, accessibility needs, or event-related data questions
Privacy questions can be sent to privacy@theshadow.app.